We are recruiting to fill the position below:
Job Title: Customer Care Representative
Location: Opebi, Ikeja – Lagos
Employment Type: Full-time
Responsibilities
- Answers phone and responds to customer requests.
- Upsell/Sell product and services, place custom orders in computer system.
- Provide customers with product and service information.
- Transfer customer calls to appropriate staff (as and when asked for)
- Identity, research, and resolve customer issues using computer systems and applications
- Follow up on customer inquiries, if not immediately resolved.
- Recognize, document and alert the supervisor of trends in customer calls.
Requirements
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- HND / Bachelor’s Degree in Mass Communication or other related fields.
- Candidate must be within the age bracket 23 – 36 years
- Relevant experience (6 months – 1 year) in Customer Service is an advantage
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Excellent written and verbal communication skills.
Salary
N50,000 – N55,000 / month.
Application Closing Date
31st December, 2023.
Deadline: December 31, 2023
Job Features
Job Category | Customer Care Officer |