Job Title: Customer Care Representative
Location: Yaba, Lagos
Employment Type: Full-time
Responsibilities
- Manage large amounts of incoming phone calls.
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
Requirements and Skills
- Minimum of HND.
- At least 3 years work experience.
- Proven customer support experience or experience as a Client Service representative in a bank or any financial institution.
- Track record of overachieving quota
- Strong phone contact handling skills and active listening
- Ability to practice
- Customer orientation and adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Proximity to Alagomeji, Yaba.
Salary
N76,000 monthly
HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
Deadline: February 25, 2023
Job Features
Job Category | Customer Service |