Job Title: Customer Engagement Support
Location: Lagos
Job Type: Support
Category: Customer Experience
Job Description
- Responsible for managing relationship with customers, prospects, and intermediaries across our different interaction channels.
- Receives and handles all requests of information via the various channels: telephone, email, social media and website.
- Use, enrich and update the clients’ database.
- Make outbound calls to follow up on requests and campaigns.
- Provide interim support to the phone desk when needed.
- Open first notice of loss according to the procedures.
- Perform outbound calls (NPS study, cross or up-selling, assistance calls).
Job Requirements
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- Minimum of B.Sc or HND in Communications or any similar field.
- 0 – 2 years experience as a customer service personnel in a financial service company.
- Good communication skills.
- Excellent interpersonal and client management skills.
- Verbal and Editorial skills.
- Ability to analyze data.
- Microsoft Office skills.
HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
Or
Click here to apply online
Deadline: June 27, 2023
Job Features
Job Category | Engineering / Technical |