Job Title: Customer Experience Associate Intern (Female)
Location: Lekki, Lagos
Employment Type: Internship
Duties and Responsibilities
- Answer incoming calls and emails in an efficient manner
- Identify customer questions, concerns, and overall needs
- Provide accurate answers and solutions to customer queries
- Address customer complaints in a compassionate and patient manner
- Redirect customers to appropriate teams and/or departments as needed
- Help sales team generate leads, identify potential leads and forward to sales reps
- Check voicemail inboxes and return calls in a timely manner
- Develop professional relationships with ongoing customers through excellent customer service
- Follow-up with callers on complaint and/or question resolution status
- Collaborate with immediate team, other customer service teams, sales team, and other company departments to ensure overall customer and product satisfaction
- Meet or exceed call quotas and sales assist quotas, both personally and as a team unit
- Follow company communication procedures, policies, and guidelines at all times
- Perform each duty above with our customers’ satisfaction as the number one priority
Requirements and Qualifications
- Qualification: Bachelor Degree, HND, OND
- Customer service experience is a plus
- Familiarity with CRM systems is preferred
- Excellent interpersonal communication skills, both verbal and written
- Fantastic phone skills, i.e. well-spoken, excellent active listening skills
- Ability to communicate and interact with all kinds of people (both externally with customers, and internally with company team members and other departments)
- Motivated, energetic, driven work ethic
- Time management skills
- Ability to multitask
- Organized
- Outgoing, friendly, compassionate personality
Method of Application
Interested or qualified candidate should send their CV in pdf format only to: [email protected] using the “Job Title” as subject of the mail.
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Note: Proximity to the Island is an added advantage.
Deadline: September 20, 2020
Job Features
Deadline | 20th September, 2020.Method of Application Interested or qualified candidate should send their CV in pdf format only to: [email protected] using the |