Customer Experience Manager at Chateau Royal Real Estate Limited

JOB TITLE: Customer Experience Manager

JOB LOCATION: Lagos

JOB DETAILS:

• Building long-term relationships with key clients.
• Addressing customer concerns and complaints.
• Build relationships with key employees among customers
• Create plans to address clients’ business needs
• Schedule regular follow up with customers to ensure they are satisfied
• Act as point of contact for complaints and escalate issues as appropriate
• Help sales team up-sell or cross-sell services and products
• Ensure both the company and clients adhere to contract terms
• Study competition to find new ways to retain customers
• Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs.
• Monitor legal risk in real estate documentation and advise clients accordingly.
• Interpret laws, rulings and regulations for real estate transactions.
• Draft and negotiate real estate transactions.
• Support legal and general advisory needs associated with a large-scale real estate portfolio.
• Ensure that appropriate approvals are in place before real estate transactions are executed.
• Manage regulatory and compliance related services.

Skills and Qualifications

• A customer-oriented attitude
• Excellent communication and negotiation skills
• Good team player and pays attention to detail.
• Ability to work under pressure and meet deadlines.
• Capable networker with excellent interpersonal, communication, business relationship officer.
• Background in customer service; industry knowledge (Real Estate) is essential.
• Bachelor’s degree in Law (with 2 years post-bar experience).
• Analytical thinker with strong conceptual and research skills.
• Proficient with Microsoft Office programs.

Salary
NGN 70,000 – 100,000 Monthly.

How to Apply
Interested and qualified candidates should send their applications which should contain their resume and a thoughtful “cover letter,” which we hope will include specifics about how your previous experience relates to the position description, why you want to work at Chateau-Royal and how you think you can add value to the team, to: [email protected] using the Job title as the subject of the mail.

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