JOB TITLE: Customer Relation Officer
JOB LOCATION: Lagos
JOB DETAILS:
Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Requirements
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- OND or HND or general education degree, or equivalent.
- 1 – 2 years work experience.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
HOW TO APPLY
Interested and qualified candidates should forward their CV to: [email protected] using the “Job title” as the subject of the email.
Deadline: June 15, 2021
Job Features
Job Category | Liaison/Public Relations/Arbitrator/Representative |