JOB TITLE: Customer Relationship Manager
JOB LOCATION: Akowonjo, Lagos
Employment Type: Full-time
JOB DETAILS:
- We are looking for an experienced Customer Relationship Manager to engage with key clients by creating and maintaining trusted relationships.
- As Customer Relationship Manager you will constantly identify opportunities to grow the customer base and build positive relationships with new clients.
- To ensure optimum client pleasure, you should also be strategic and analytical when solving difficulties.
Responsibilities
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- Resolving customer complaints quickly and efficiently.
- Keeping customers updated on the latest products in order to increase sales.
- Cordinating the entire customer support team in line with organzation objective
- Expanding the customer base by upselling and cross-selling.
- Understanding key customer individual needs and addressing these.
- Conducting business reviews using CRM programs.
- Knowing your competition and strategizing accordingly.
- Creating & implementation of effective customer service procedures, policies, and standards.
- Implementing an effective customer loyalty program
- Assessing service statistics and preparing detailed reports and recommendations to acheiving organizational goals
Requirements
- Minimum of 2 years experience in Customer service lead role
- Certification in customer service/ experience; Experience in sales & marketing”
- Identify improvement opportunities and develop innovative CX strategies to increase customer satisfaction, loyalty and retention and to meet their expectations
- Ability to collect customer data from different sources to analyse and to convert data into insights to identify opportunities.
- Ability to build and maintain relationships with external stakeholders and internal cross-functional team members.
Application Closing Date
Not Specified.
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Job Features
Job Category | Customer Relationship Manager |