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Full Time |
Posted 2 years ago |
JOB TITLE: Customer Satisfaction Representative
JOB LOCATION: Abuja
Employment Type: Full-time
JOB DETAILS:
- We are recruiting a customer representative to manage customer queries and complaints. Your duties include to take customers request and accurately process orders, modifications, and escalate complaints across a number of communication channels.
- To excel in this position, you should be energetic, and intuitive, and you must also be able to attend to clients in a calm and professional manner and deliver effective strategies to generate results.
Roles and Responsibilities
- Responding promptly to customer inquiries.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Knowing our products inside and out so that you can answer questions adequately.
- Keeping detailed and adequate records of customer interactions, transactions, comments, and complaints
- Handling customer complaints by providing appropriate solutions and alternatives, and then following up to ensure the resolution
- Assistance with the placement of orders,
- Cooperation with the in-house team to ascertain proper customer service is being delivered
- Answering incoming calls regarding service questions, products, billing issues, and general client concerns
- Regular updates and maintenance of customer’s account
- Providing feedback on the efficiency of the customer service process and engagement activities to the line manager.
- The resolution, prioritizing and researching customer issues in a timely and accurate manner.
Job Requirements
- Candidates should possess a Bachelor’s Degree with 3 – 5 years work experience.
- Excellent written and verbal communication skills to interact with customers effectively
- Ability to remain calm regardless of customer’s disposition
- Experience as a Client Service/ Customer Representative
- Ability to prioritize duties and perform multiple tasks simultaneously
- Time Management and organizational skills
- Good computer skills.
HOW TO APPLY
Interested and qualified candidates should send their Cover Letter, CV, and copies of all Academic Certificates in one document to “The Hiring Manager” via: [email protected] using “REF:1102 and Job Title” as the subject of the email.
Note
- Applications received after the closing date and time will not be considered.
- Unsuitable applications will not be acknowledged.
Deadline: October 31, 2022