JOB TITLE: Customer Service Advisor
JOB LOCATION: Mabushi, Abuja (FCT)
Employment Type: Full-time
JOB DETAILS:
- Ensure the smooth running of the customer service/administrative department
- Make cold calls to confirmed potential clients
- Find ways to measure customer satisfaction and improve services
- Dispatch drivers for services
- Ensure brand presence on relevant sites online
- Prepare interesting and educative content that could be put on social media sites
- Monitor drivers relationship with customers
- Identifying trends and rending optimum service to customers
- Assist in design, review and update processes, policies and procedures line with organizations value proposition and communicate service standards to the operations so that quality customer satisfactory is achieved
- Coach and train drivers to ensure proper understanding of the drivers and customers application and other goals and polices of the organization required to optimize services
- Note customers complaints and points of improvement and ensure complaints are properly attended to, queries escalated appropriately and ensure customer informed of their state in the resolution process
- Establish and maintain professional friendly relationship with clients
- Collaborate with relevant departments e.g. marketing in deploying promos and other activities
- Provide feedback on customer patronage and perception of service for brand evaluation and development
- Provide weekly report for all activities and department.
Administrative Role:
- Maintain an up to date database of clients
- Keep accurate records of discussions or correspondence with customers
- Keep detailed records of services carried out
- Ensure that personnel files are properly maintained and kept confidential
- Maintain an up to date database of all office expenditure: petty cash, major expense etc
- Maintain an up to date database of all income received
- Adhere to manage the approved budget
- Submit all reports to supervisor as at when due.
Requirements
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- Candidates should possess a Bachelor’s Degree with 2 – 10 years work experience.
Salary
N50,000 – N100,000 Monthly.
HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
Deadline: October 4, 2021
Job Features
Job Category | Customer Service |