JOB TITLE: Customer Service Agent / Representative
JOB LOCATION: Lagos
Employment Type: Full-time
Slots: 2
JOB DETAILS:
- We are looking for young, intelligent and customer-centric individuals as a Customer Service Agent / Representative
- You will put customers at the centre of your day, helping our customers with a range of services we offer
- We will ensure you are fully trained on everything we offer, so you can help our customers find the right products for them and explain their various features and benefits.
- Building relationships, giving straightforward help and going above and beyond our customers, expectations are all essential parts of great service. You will be a true people-person, able to talk to customers in a friendly and welcoming way and can bring attention to detail.
- You’ll need to be flexible with your working hours.
Duties and Responsibilities
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- Advising present or prospective customers by answering incoming calls, converting inquiries into sales and making outbound calls.
- Working towards and achieving stretching personal and team objectives
- Identifying how we can best help customers.
- Processing customer orders and up-selling products based on identified customer needs.
- Maintaining quality service by following organization standards.
- Contributing to team effort by accomplishing related results as needed
- Being the first point of contact for customers.
Requirements
- Maximum of an Ordinary National Diploma. Applicants with higher qualifications must exhibit serious work ethics as complacency to work will not be tolerated
- 1 – 3 years of working experience
- Ability to work as part of a team
- Self-motivated and delivering quality work and is proactive
- Result-driven as this is a high-performance, output environment
- Ability to self-manage and be self-motivated. Must be a self-starter
- Fast and accurate in typing at least 39 words per minute
- Dynamic and enthusiastic person with good written and verbal communication skills
- Persuasion and Influencing skills, strong negotiating skills
- Good work organisation, time management skills and ability to work under pressure
- Ability to work quickly, methodically and accurately
- Sound interpersonal skills
- Should be a resident of Lagos state only.
Remuneration
- Attractive Salary plus other incentives during and after the period of probation, including HMO.
HOW TO APPLY
Interested and qualified candidates should send their detailed and recent CV to: [email protected] using “Application For CSA – your gender – your Location – your Qualification” as the subject of the mail (for example, Application For CSA – Shomolu – Female – OND).
Note
- Candidates are to submit only one application, as multiple applications may result in disqualification.
- Candidates will be responsible for applications submitted to any other email address.
- Only candidates residing in Lagos will be shortlisted and contacted for an interview
Deadline: August 31, 2022
Job Features
Job Category | Customer Service |