We are recruiting to fill the positions below:
Job Title: Customer Service Executive
Location: Lagos
Employment Type: Full-time
Job Responsibilities
Handling Outbound and Inbound calls from customers.
Providing information and resolving customers on complaints regarding specific products as well as services.
Selling additional services by recognizing opportunities to up-sell Transferring customer calls with complex queries to appropriate staff.
Recognizing, documenting, and informing the supervisor regarding the trends in internal and external customer calls.
Provide information and advice to customers relating to bus fare, booking procedure, and other inquiries – in a patient and calm manner through all service channels.
Interpret and accurately communicate our terms and conditions of service where and when applicable.
Assist guest in managing existing reservations/ bookings with reference to rescheduling and re-routing.
Ensure deliverables are met within ascribed SLA timeframe.
Perform all other duties as assigned.
Job Requirements
Minimum of Bachelor’s Degree or HND in any relevant discipline
Minimum of two (4) years cognate experience in Customer Service/ Care.
Application Closing Date
22nd September, 2023.
How To Apply
Interested and qualified candidates should send their CVs to: [email protected] using “Customer Service Executive” as the subject of the mail.
Deadline: September 22, 2023
Job Features
Job Category | Customer Service |