Job Title: Customer Service Manager
Location: Lekki, Lagos
Job Description
- Supervising the daily operations of the customer service department
- Taking ownership of customers issues and following problems through to resolution
- Create engaged customers and facilitate organic growth
- Setting a clear mission and deploying strategies focused on that mission.
- Always ensure the satisfaction of customers
- Drive speed of service
- Manage the handling of customers’ requests, issues, and relations
- Develops and maintains a team atmosphere within Customer Service and with other departments
- Manages customer expectations in answering questions about policies and procedures
- Serves as a role model when coaching employees on how to resolve complex, customer-related issues
- Improving customer service experience
- Provides project management leadership on specific cross-departmental projects
- Manage operations as it relates to customer’s satisfaction
- Develop and implement strategic business plans for profits and excellence
- Creating a reliable customer loyalty program
- Setting customer service goals for team members and helping them reach those goals
- Interacting with customers and handling customer queries and complaints in a timely manner.
Requirements
Advertisements
- Candidates should possess a B.Sc / M.Sc Degree with 5+ years relevant work experience.
Application Closing Date
Not Specified.
HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
Job Features
Job Category | Customer Service |