JOB TITLE: Customer Service Manager (FinTech / Cryptocurrency)
JOB LOCATION: Nigeria
Employment Type: Full-time
Responsibilities
- Supervise day-to-day operations in the customer service department.
- Respond to customer service issues in a timely manner.
- Create effective customer service procedures, policies, and standards.
- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
- Implement an effective customer loyalty program.
- Maintain accurate records and document all customer service activities and discussions.
- Assess service statistics and prepare detailed reports on your findings.
- Hire and train new customer service agents.
- Manage the approved budget of the customer service department.
- Report to higher management on a regular basis
- Stay informed on the latest industry techniques and methods.
Requirements
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- Bachelor’s Degree in Business Administration or relevant field.
- +2 years of proven experience as a Customer Service Manager.
- Proven experience in building and scaling a Customer Service team across Africa.
- Proficiency in Microsoft Office and customer service software.
- Outstanding written, verbal and reporting communication skills.
- Good understanding of management practices and techniques.
- Excellent leadership and interpersonal skills.
Application Closing Date
Not Specified.
Apply Now
Note: Please submit your CV in English.
Job Features
Job Category | Customer Service |