Job Title: Customer Service Officer
Location:Lagos
Employment Type: Full-time
Job Description
- We a looking for a dynamic Customer Service Officer who is willing and ready to help deliver a happy customer experience and support our sales team to prioritize customer preferences in the company’s marketing strategy.
- Also, we require a calm personality, with the ability to stay calm under immense pressure. He or she would also be responsible for generating B2C sales leads and closing sales negotiations etc.
Responsibilities
- Assist in developing, presenting, and implementing policies and procedures to make sure company customers have a satisfactory experience when using its services
- Incorporate with the company’s CIO to see to it that the interface to data is easy to understand and use by customers
- Reach out to customers through technology or in person, communicating to them about the company’s services, and finding out about new services they want the company to offer
- Provide routine report to appropriate company managers and also customers about achievements and improvements planned to address prevalent deficiencies
- Train new staff on customer service techniques and skills
- Receive and responding to customer service inquiries
- Promote company’s product and services
- Identify needs/wants of customers
- Make available product brochures for customers
- Update details for personal and business clients, such as name and address details
- Provide pricing and delivery information to customers
- Perform verification of customers
- Educate customers on deals and promotions the company is offering
- Attend to enquiries and resolve complaints through phone, email, or social media
- Reach out to customers via phone call; verifying information regarding their account
- Assist with placement of orders, refunds, or necessary exchanges
- Provide advice on company information
- Ensure record of payment information and other pertinent information such as addresses and phone numbers are properly kept
- Handle product recalls
- Assist in selling products and services
- Utilize computer technology to handle high call volumes
- Collaborate with the customer service manager to ensure that proper customer service is being delivered
- Close out or open call records
- Regularly compile reports and submit to the management on overall customer satisfaction
- Implement changes in renewals or company policies
Requirements
- Candidates should possess an HND / B.Sc Degree with 1+ years of sales experience.
- Excellent customer service and sales skills.
- Strong verbal and written communicator.
- Excellent phone and presentation skills.
- Proficiency in Microsoft Office, CRM, and sales software programs.
- Good negotiation and problem-solving skills.
Salary
N100,000 – N150,000 / Month
HOW TO APPLY
Interested and qualified candidates send their Application Letter and CV to: [email protected] using the Job Title as the subject of the email.
Deadline: April 28, 2023
Job Features
Job Category | Customer Service |