JOB TITLE: Customer Service Officer
JOB LOCATION: Ojodu, Lagos
Employment Type: Full-time
Work schedule: 4 days a week (8.30am – 7.30pm)
JOB DETAILS:
- Are you looking to begin a career in Customer service? We are currently recruiting smart and active customer service agents to join our team.
- The ideal candidate loves talking to people, is customer-centric, and proactively solves issues.
- You will be responsible for converting prospects to buying customers, managing customer accounts, and providing solutions to customer issues.
Responsibilities
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- Communicate with customers via phone, email, and chat
- Provide knowledgeable answers to questions about the product, pricing, and availability
- Work with internal departments to meet customer’s needs
- Data entry in various platforms
- Keep records of customer interactions and transactions
- Record details of inquiries, comments, and complaints
- Record details of actions taken
- Follow up on customer interactions
- Provide feedback on the efficiency of the customer service process
Qualifications
- Minimum OND, HND, BSc in any related course
- 0 – 1 year customer service work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
- Knowledge of customer service principles and practices
- Knowledge of relevant computer applications
- Knowledge of social media platforms
- Knowledge of administrative procedures
- Numeric, oral, and written language applications
- Must live within Ogba, Ojodu, Berger, Agege, and Ikeja environs.
Salary
N50,000 Monthly.
Application Closing Date
Not Specified.
HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
Job Features
Job Category | Customer Service |