Job Title: Customer Service Officer
Job Location: Ikeja, Lagos
Job Description
- Maintaining a positive, empathetic and professional attitude toward customersat all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide
Requirements
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- Candidates should possess a Bachelor’s Degree, HND, NCE or OND qualification with 1 – 3 years work experience.
Method of Application
Interested and qualified candidates should send their updated CV to: [email protected] / [email protected] / [email protected] with “Customer Service Officer” as the subject of the email.
Deadline: November 3, 2021
Job Features
Job Category | Customer Service |