Job Title: Customer Service Officer
Location: Lagos
Employment Type: Full-time
Job Description
- Ideal candidate must be fluent in one of the 3 major Nigerian languages (Hausa, Igbo, Yoruba). Fintech/ Banking experience in similar role.
- Manage incoming calls, handle customer complaints, provide solutions and alternatives within the time limits as well as follow up to ensure resolutions.
- Have detail knowledge of the company’s product and services and using that knowledge to Engage customers and generate sales leads.
- Identify and assess customer’s need to achieve satisfaction.
- Keep track and record of customer interactions, process customer accounts and ensure to file documents.
- Ensure to follow communication procedures, guidelines and policies.
- Build sustainable relationships with customers/clients through open and interactive communication.
- Communicating with customers through various channels.
- Providing feedback on the efficiency of the customer service process.
- Consistently carry out customer satisfaction survey and compile feedback to influence development.
- Develop script for answering calls and making calls.
- Use telephones to reach out to customers and verify account information and also determine opportunities for new sales
- Resolve all inbound and outbound support requests per established guidelines.
Requirements
- Candidates should possess a Bachelor’s Degree with 3 – 5 years work experience.
- Must have similar experience in Banking/Fintech company.
- Ability to communicate fleuntly.
- Team Player.
HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
Deadline: April 15, 2023
Job Features
Job Category | Customer Service |