JOB TITLE: Customer Service Officer
JOB LOCATION: Ikoyi, Lagos
Employment Type: Full-time
JOB DETAILS:
- This role is responsible for attaining flawless level of service at all points of customer contact, and enable superior quality experience for patients/visitors.
Summary of Responsibilities
- Manage patient admission and discharge processes.
- Schedule/Book patients to visit consultants.
- Provide exceptional service to all points of customer contact.
- Appropriate and timely patient admission.
- Handle enquiries/telephone calls and messages professionally.
- Liaise and work with clinical and non-clinical staff to ensure flawless level of service at all points of customer contact.
- Clinic management
- Achieve heightened levels of patient satisfaction/experience
- Other duties as assigned.
Key Result Areas/ Performance Goals:
- Management of customers’ grievances
- Error free registration of all categories of patients
- Appropriate and timely patient admission and discharge
- Comply with the use of Standard Operating Procedures and policies
Job Qualifications
- University Degree or Higher Diploma in Social sciences and Humanities
- At least 1 year work experience.
Core Competencies:
- Excellent communication skill
- Working knowledge and process improvement and operations management.
- Negotiation
- Customer Service Orientation
- Computer Literacy
Behavioral Competencies:
- Pleasant disposition
- Interpersonal and communication Skills
- Service oriented, courteous, team player.
Application Closing Date
Not Specified.
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Note: Candidates with experience in the Healthcare, Telecommunications or Hospitality Industries are encouraged to apply.
Job Features
Job Category | Customer Service |