JOB TITLE: Customer Service Officer
JOB LOCATION: Surulere, Lagos
JOB DETAILS:
Call Center Representatives complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation. They often have the following responsibilities:
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Call clients and customers to inform them about the company’s new products, services, and policies
- Guide callers through troubleshooting, navigating the company site, or using the products or services
- Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items
- Collaborate with other call center professionals to improve customer service
- Help to train new employees and inform them about the company’s customer management policies.
Requirements
- Candidates should possess a Bachelor’s Degree / HND / OND qualification with 1 – 4 years work experience.
Salary
N50,000 – N70,000 monthly.
APPLY NOW
Deadline: April 14, 2022
Job Features
Job Category | Customer Service |