JOB TITLE: Customer Service Officer
JOB LOCATION: Lagos
Employment Type: Full-time
JOB DETAILS:
Key Roles & Responsibilities
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Resolve customer complaints via phone, email, mail, or social media
- Greet customers warmly and ascertain problem or reason for calling
- Assist with placement of orders, refunds, or exchanges
- Inform customers of deals and promotions
- Sell products and services
- Compile reports on overall customer satisfaction
Qualifications & Attributes
- B.Sc Degree
- Experience in microfinance banking operations
- Minimum of 2 years experience in banking
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Computer Skills
- Must be familiar with the microfinance regulatory and supervisory guidelines
- Demonstrated track record in people management.
HOW TO APPLY
Interested and qualified candidates should send a copy of their CV & Cover Letter to: [email protected] using the Job Title as the subject of the email.
Deadline: October 30, 2021
Job Features
Job Category | Customer Service |