JOB TITLE: Customer Service Officer
JOB LOCATION: Lagos
JOB DETAILS:
Responsibilities
- Provide customers with company’s product information.
- Prepare product or service reports by collecting and analyzing customer information
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Identifying and assessing customers’ needs to achieve satisfaction
- Escalating complex requests through appropriate channels
- Following up with customers to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents.
Requirements and Experience
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- Minimum of a B.Sc in any Social Sciences or related discipline
- Minimum of 3 years experience as a Customer Service officer
- Professional Certification is an added advantage.
HOW TO APPLY
Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using the Job Title as the subject of the email
Deadline: May 16, 2021
Job Features
Job Category | Customer Service |