Our client, a reputable FMCG company, is recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Lagos
Employment Type: Full-time
Work Duration: Mondays – Saturdays
Responsibilities
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Requirements
A Bachelor’s Degree in Art, Marketing, Finance, or a related field.
Must be knowledgeable in the use of QUICKBOOKS.
A minimum of 2 years customer service experience.
Excellent interpersonal, verbal, and written communication skills.
Excellent customer service and sales skills.
Excellent phone and presentation skills.
Proficiency in Microsoft Office, CRM, and sales software programs.
Salary
N90,000 – N120,000 Monthly.
Application Closing Date
30th August 2023.
How To Apply
Interested and qualified candidates should send their Applications to: [email protected] using the Job Title as the subject of the mail.
Deadline: August 30, 2023
Job Features
Job Category | Customer Service |