Our client, a reputable firm in the Media sector, is recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Lagos
Employment Type: Full-time
Responsibilities
- Manage large amounts of incoming phone calls.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers and generate sales leads
Requirements
- A minimum of Bachelor’s Degree / HND in any relevant discipline from a reputable higher institution.
- A minimum of 1 year of proven experience in customer support experience in the media, telecom, or banking sector.
- Track record of over-achieving quota.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills,
- Ability to multi-task, prioritize, and manage time effectively.
Remuneration
N50,000 Monthly + N30,000 Commission.
Application Closing Date
15th November, 2023.
HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
Deadline: November 15, 2023
Job Features
Job Category | Customer Service |