We are recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Yaba, Lagos
Employment Type: Full-time
Job Summary
- We are hiring Customer Service Representatives to manage customer queries and complaints.
- You will also be asked to process orders, and modifications, and escalate complaints across a number of communication channels.
- To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities
- Take customer orders and ensure they are appropriately sent to the Operations Staff and sent to the group chat.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our Product Services inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Requirements
- B.Sc, HND, OND, NCE and other qualifications. Male and Female with working experience, fast learning and proactive ready to work attitude and ability.
- Min. Years of Experience: 1 – 5 years
- Ability to work as part of a team
- Result driven as this is a high-performance, output environment
- Ability to self-manage and self-motivate- must be a self-starter
- Dynamic and enthusiastic person with good written and verbal communication skills
- Persuasion and Influencing skills, strong negotiating skills
- Good work organization, time management skills and ability to work under pressure
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
- Self-motivated and delivering quality work and is proactive
- Ability to self-manage and self-motivate. Must be a self-starter
- Dynamic and enthusiastic person with good written and verbal communication skills
- Persuasion and Influencing skills, strong negotiating skills
- Should be a resident of Lagos state ONLY!
Application Closing Date
30th November, 2023.
HOW TO APPLY
Interested and qualified candidates should submit a copy of their detailed & recent CV to: [email protected] using “Customer Service – Your Qualification – Your Location” as the subject of the mail. For example: Customer Service – OND – Fadeyi.
Note: This format as it is very vital.
Deadline: November 30, 2023
Job Features
Job Category | Customer Service |