We are recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Okota, Lagos
Employment Type: Full-time
Reports To: The supervisor
Job Overview
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- The Customer service representative will help customers with complaints and questions provide product & service information, process orders and returns with accuracy and efficiency.
Responsibilities and Duties
- Processing and closing sales and transactions satisfactorily
- Answering questions about company’s product and services
- Collecting. Identifying and analyzing customer feedback and complaints
- Following up with prospective and current customers on their use of our products in order to retain them
- Developing and documenting knowledge into helpful content
- Building sustainable relationships and trust with customer accounts through open and interactive communication.
- Meeting personal/customer service teamsales targets and call handling quotas.
Job Requirements
- Candidates should possess minimum of an OND qualification.
- Must be a good team player, possess good character traits and personality
- Must have at least 2 years’ experience as a customer service representative
- Must have the ability to multi-task, prioritize, and manage time effectively
- Must have customer orientation and ability to adapt/respond to different types of characters
- Must have excellent communication and presentation skills
- Must live within Okota/Ago/Isolo and environs.
Salary
N70,000 Monthly.
Application Closing Date
11th January, 2024.
HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
Deadline: January 11, 2024
Job Features
Job Category | Customer Service |