We are recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Lagos
Job Summary
- Customer Service Representatives the front line of support for the company’s customers. You are responsible for answering customer questions, resolving customer problems, and providing excellent customer service.
Responsibilities
- Answer customer questions about products or services
- Resolve customer problems and complaints in a timely manner
- Provide customer support via various channels
- Escalate complex customer issues to management
- Collect and record customer feedback
- Help to improve the customer experience
Qualifications
- Bachelor’s Degree in Business Administration or relevant field.
- A minimum of 2 years of proven experience in a customer service position
- Must be proficient in Hausa langauage
- Proficiency in Microsoft Office and customer service software.
- Outstanding written and verbal communication skills.
- Good understanding of management practices and techniques.
- Excellent leadership and interpersonal skills.
Application Closing Date
31st December, 2023.
Note: Only qualified candidates will be contacted.
Deadline: December 31, 2023
Job Features
Job Category | Customer Service |