We are recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Abuja (FCT)
Employment Type: Full-time
Position Overview
As a Customer Service Representative, you will be the first point of contact for our client’s valued customers. Your role is pivotal in ensuring that each customer interaction is positive and meets their needs. With your strong communication skills and customer-centric approach, you will contribute to our client company’s reputation for outstanding service.
Responsibilities
Provide excellent customer service by responding to customer inquiries via phone, email, and chat.
Address and resolve customer issues, concerns, and complaints promptly and professionally.
Assist customers in navigating our products/services, answering questions, and providing accurate information.
Process orders, returns, and exchanges in accordance with company policies and procedures.
Maintain customer records and update databases with relevant information.
Collaborate with other departments to ensure effective resolution of customer queries.
Upsell and cross-sell products or services based on customer needs.
Stay updated on product knowledge, company policies, and industry trends.
Provide feedback to management on recurring customer issues and opportunities for improvement.
Assist in maintaining a positive and friendly atmosphere within the customer service team.
Participate in training programs to enhance your skills and knowledge.
Requirements
A Bachelor’s Degree (BSc./BA) in any field is required.
A minimum of 2 years of customer service experience post-NYSC.
Strong interpersonal and communication skills.
Empathy and patience when dealing with customer concerns.
Proficiency in using customer service software and Microsoft Office suite.
Ability to multitask, prioritize, and manage time effectively.
Problem-solving skills to handle challenging situations.
Positive attitude, adaptability, and a willingness to learn.
Previous experience in a customer-facing role is preferred.
Fluency in written and spoken English is essential.
Application Closing Date
29th August, 2023.
How To Apply
Interested and qualified candidates should send their CVs to: [email protected] using “Customer Service Representative Application” as the subject of the email.
Note: Tempkers Limited is an equal-opportunity employer. We value diversity and encourage applications from individuals of all backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Deadline: August 29, 2023
Job Features
Job Category | Customer Service |