JOB TITLE: Customer Service Team Lead
JOB LOCATION: Ikoyi, Lagos
Employment Type: Full-time
JOB DETAILS:
- To deliver flawless level of service at all patient/customer touch points thereby creating superior experience for our patients.
Summary of Responsibilities
- Meet customer / patient service objectives by foreseeing requirements; preparing annual budgets; scheduling expenses
- Take part in the selecting, orienting, training, counseling and disciplining employees. Maintain rapport with consultants, patients and patient attendants.
- Determine customer/ patient service requirements by establishing open rapport with patients/ customers; visiting operational environment; conducting surveys; bench marking best practices
- Improve customer service quality by studying, evaluating, and redesigning processes, establishing and communicating service metrics; monitoring and analyzing results; implementing changes
- Maximize customer service by providing help desk resources and technical advice; resolving problems; disseminating advisories and new techniques, detecting and diagnosing problems
- Generate reports regarding bed occupancy, admissions, etc for management
- Inspire team members, and instill enthusiasm and drive.
Job Qualifications
- Post Graduate Degree in any field
- First Degree or equivalent in Humanities
- A Master’s degree in General Management is desirable
- 6 years’ experience 4 of which must have been spent in at least capacity of a team lead in preferably a Hospital
Core Competencies:
- Excellent communication skills
- Working knowledge of process improvement and operations management
- Negotiation
- Customer Service Orientation
- Computer literacy.
Application Closing Date
Not Specified.
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Job Features
Job Category | Customer Service |