JOB TITLE: Customer Services Support Executive
JOB LOCATION: Lagos
JOB DETAILS:
Responsibilities
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
Job Requirements
- A Bachelor’s Degree in Administration or related field.
- A minimum of 3 years experience.
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.
HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
Deadline: July 15, 2021
Job Features
Job Category | Customer Service |