We are recruiting to fill the position below:
Job Title: Customer Success Officer – Messaging
Location: Lagos
Employment Type: Full time
Job Purpose
- As Customer Success- Messaging, you will provide assistance to Moniepoint customers via messaging.
- Some of the key responsibilities for this role include developing customer relationships, solving customer issues, promoting products and services.
Responsibilities
- To assist customers with queries related to Moniepoint products via Messaging and deal with multiple customers at the same time.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Acknowledging and resolving customer complaints.
- Respond timely both verbally and in writing to all customer inquiries.
- Communicating and coordinating with your manager as necessary.
- Familiar with Moniepoint products so that you can answer questions effectively.
- To manage all daily tasks and duties related to the process with strict compliance to guidelines.
- Help in creating customer surveys, segmentation & getting feedback to improve our processes, products and customer experience.
Requirements
- OND Degree is required.
- Experience and knowledge of customer support requirements particularly in the correspondent banking space.
- 1 – 3 years of professional work experience, preferably in banking or a fast-paced fintech or digital banking environment.
- Client Service experience or Front Office experience
- Compliance knowledge is an added advantage
- Attention to detail.
Application Closing Date
Not Specified.