View Jobs at SendMe Food Technology |
Full Time |
Ibadan, Oyo |
Posted 2 years ago |
JOB TITLE: Customer Support Officer
JOB LOCATION: Ibadan, Oyo
Employment Type: Full-time
JOB DETAILS:
- We are looking for Customer Support Officers to act as the face of the company and directly work with customers to answer their questions or provide additional support where needed.
- Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively.
Duties / Responsibilities
- Answer customer inquiries via phone, email, and in-person
- Handling customer inquiries, complaints and request via all available channels (Calls, Live chat and Social Media)
- Building strategies for improving the overall customer experience and fostering loyalty
- Answering questions about the company’s products or services
- Resolving issues and troubleshooting problems
- Process orders
- Informing customers about real or potential product/service issues
- Engaging in customer conversations on social media and monitoring brand mention
- Proactively asking customers for feedback.
Required Skills / Abilities
- Bachelor’s Degree preferred
- 0 – 1 year experience in a similar role is added advantage
- Excellent verbal and written communication skills.
- Familiarity of Microsoft Office tools or Google Workspace suite
- Customer orientation and ability to adapt/respond to different types of characters.
Remuneration
N50,000 Monthly.
HOW TO APPLY
Interested and qualified candidates should send their CV / Resume to: [email protected] using the Job Title as the subject of the email.
And
Click here to take an assessment test
Note
- You have to take our assessment to be shortlisted to the next stage.
- The test link is only valid for 24 hours when you paste on your web browser.
- Only candidates who are shortlisted will be contacted on or before 23rd of November.
Deadline: November 23, 2022
Job Features
Job Category | Customer Care |