JOB TITLE: Customer Value Proposition Manager (Private Banking Group)
JOB LOCATION: Lagos
JOB DETAILS:
- Work with relevant departments to maintain consistent look and feel of Private Banking lounges in Lagos, Abuja, and Port Harcourt.
- Interface with Marketing & Corporate Communications for update and production of brochures and marketing collaterals for Private Banking clients.
- Manage concierge services and liaise with service providers to ensure seamless service delivery to PB clients.
- Manage relationships with merchant partners to enhance PB client experience.
- Gathering of market/competitor intelligence for relevant innovations and trends both locally and offshore which influences PB customers.
- Ensure that the Private Banking brand remains distinct and aspirational at all times.
- Manage platforms for collaboration with FBN UK and other partners.
- Maintain oversight of the Private Banking website by liaising with administrators.
- Manage the Private Banking concierge services upon launch and manage relationships with lifestyle merchant partners.
- To liaise with Private Bankers, customers and other stakeholders to identify new trend and value propositions.
- Identify opportunities for new or improvements of existing products and services through deep understanding of customers’ needs and feedback on current services offered
Qualifications
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- Minimum experience – 5- 7 years’ experience in Banking/Finance and Portfolio management
- First Degree in any discipline with minimum of 2.2. or Higher National Diploma (HND) with minimum of Upper Credit.
Knowledge:
- Solid understanding of the Client Value Proposition and experience
Skill/Competencies:
- Strong analytical skill
- A specialist in user driven innovation who can translate customer needs and insights into feature sets
- An experienced concept development and co-creation facilitator
- In-depth knowledge of high end lifestyle and luxury products/services for HNIs/UHNIs
Job Features
Job Category | Manager |