JOB TITLE: Debt Collection Officer
JOB LOCATION: Lagos, Nigeria
Job Type: Full time
JOB DETAILS:
- This role is responsible for managing the collection of outstanding debts from clients and customers.
Roles & Responsibilities
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- Manage multiple delinquent accounts for debt collection efforts.
- Keep track of assigned accounts to identify outstanding debts.
- Plan a course of action to recover outstanding payments.
- Negotiate payoff deadlines or payment plans( restructured inline with agreements) .
- Handle questions or complaints.
- Investigate and resolve discrepancies in payments or accounts.
- Prepare and send dunning letters to delinquent clients at regular intervals and keep track of their payments.
- Prepare daily, weekly and monthly reports on all calls, enquiries and recoveries.
Measures of Success:
- Collection rate
- Conversion rate
- Customer Satisfaction Index
- NPS
- # of Cost Saving Initiatives Implemented
- % Training Evaluation
Requirements
Functional:
- Database Management
- Good Knowledge of Technology (lending applications)
- Results Orientation
- Initiative
- In-depth Knowledge of Consumer Lending
- Emotional Intelligence
Behavioural:
- Relationship Management (including collaboration & teamwork)
- Effective Communication Skills
- Persuasion
- Time Management
- Continuous Learning & Improvement
- Self-Assured, Confident and Assertive
- Resilience
- Empathy
- Networking
- Effective Listening
- Friendly
- Persuasion
- Calm under pressure
- Initiative
Qualifications & Experience
- OND / HND / BSc in Finance, Accounting, or a related field of study.
- Proficiency in the use of Microsoft office
- Critical thinking and problem solving skills
- 3-5 year experience
- Good report writing and communication skills
- Customer service skills
- Good analytical skills
- Knowledge of relevant legal requirements
- Speaking and listening skills
- Negotiation and conflict resolution skills
Benefits
Why join Kuda?
Become a part of one of the trailblazers in the challenger banking arena by joining the exciting and ambitious team at Kuda Bank as we work to become the neobank for ‘every African on the planet’.
- An exciting and flexible work environment
- Competitive pay
- Smart and kind coworkers
- Full pension contribution
- Reliable health insurance
Application Closing Date
Not Specified
Apply Now
Job Features
Job Category | Banking / Insurance |