Job Title: Debt Collection Officer
Location: Lagos, Nigeria
Department: Credit
Job type: Full-time
Role Overview
- This role is responsible for managing the collection of outstanding debts from clients and customers.
Responsibilities
- Manage multiple delinquent accounts for debt collection efforts.
- Keep track of assigned accounts to identify outstanding debts.
- Plan a course of action to recover outstanding payments.
- Negotiate payoff deadlines or payment plans( restructured inline with agreements) .
- Handle questions or complaints.
- Investigate and resolve discrepancies in payments or accounts.
- Prepare and send dunning letters to delinquent clients at regular intervals and keep track of their payments.
- Prepare daily, weekly and monthly reports on all calls, enquiries and recoveries.
Measures of Success:
- Collection rate
- Conversion rate
- Customer Satisfaction Index
- NPS
- # of Cost Saving Initiatives Implemented
- % Training Evaluation.
Requirements
- OND / HND / B.Sc in Finance, Accounting, or a related field of study.
- 3-5 year experience
- Proficiency in the use of Microsoft Office
- Critical thinking and problem solving skills
- Good report writing and communication skills
- Customer service skills
- Good analytical skills
- Knowledge of relevant legal requirements
- Speaking and listening skills
- Negotiation and conflict resolution skills.
Benefits
At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:
- Pension
- Competitive annual leave plus bank holidays
- Group life insurance
- Health insurance
- L&D training
- We are advocates of work-life balance and offer a 3 day per week remote working option.
Application Closing Date
Not Specified.
Apply Now
Job Features
Job Category | Customer Service |