JOB TITLE: Delivery Training Coordinator
JOB LOCATION: Ibadan, Oyo
Employment Type: Full-time
JOB DETAILS:
- We are looking for a Delivery Training Coordinator that will prepare, facilitate, monitor and evaluate VSRs training activities to ensure great delivery experience.
Responsibilities
- Designing and developing training programs on need basis
- Join VRSs on daily trip to ensure adherence to delivery process and performance report
- Analyze customer satisfaction reports and quality periodically to identify the training needs.
- Monitor the VSRs’ app usage and ensure compliance
- Follow up with the VSRs while in transit to ensure they have high success rate and low RTO
- Train and re-train all the VSR to ensure maximum productivity.
- Assist in the on boarding and disciplining of VSRs
- Report daily challenges faced by VSRS and recommend process improvement solutions
Requirements
- Must be a University graduate
- 1-3 years’ experience in related field
- Must have excel and PPT skills
- Good leadership skills
- Strong communication skills and ability to deal with wide range of VSRs
- Practical thinker with ideas of how to develop our good customer experience
- Must work on weekends
- Strong desire to learn and have attention to details
- Demonstrated ability to work in a proactively organization.
- Must have good team spirit
- Responsible for going to field along with to understand the tech challenges.
Application Closing Date
Not Specified.
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Job Features
Job Category | Delivery |