Job Title: Distribution Team Leader
Location: Ilesa Brewery, Osun
Job type: Full time
Job Purpose
- The primary functionof this position is to drive a consistent Customer service experience by ensuring superior in-trade execution of the Distribution lever while executing our competition strategy responsibly.
- Grow profitability by exploiting delivery mode opportunities. Ensure DPO Delivery Pillar and Good Operating Practices are adhered to
Key Roles and Responsibilities
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- Implement DPO management routines
- Operational work diagnosis (OWD) done to check compliance to all SOP’s and standards
- Dedicated work area 5’s inspection / audit, visual boards updated with 5’s scores and gaps
- OWD’s done for Quality, truck departure, truck arrival and truck delivery process at POC
- Track Customer delivery performance (CDP) reasons & action plans developed and implemented
- Driver feedback analysis done, and feedback given to drivers
- Relevant customer service training conducted for delivery team
- Refusals tracked, analysed and action plans created and implemented
- OWD’s done for Quality, truck departure, truck arrival and truck delivery process at POC
- Transport labour productivity – GOPS completed, and action plans developed
- Delivery process standardized and SOP’s implemented
- Plan vs actual km analysed, action plans developed and implemented
- Maintain open communication channels with CIC and Centralized Planning
- Track and adhere to SLA with stakeholders to leverage appropriate relationships
- Own and Drive Implementation of DPO:
- Engage with the Plant regarding their DPO dream by driving DPO on the shop floor.
- Representation during milestone audits will be necessary to support the Plant’s DPO dream
Education & Experience
- Minimum of B.Sc./ B.Tech / HND in a related field.
- 2 years experience in Logistics and Supply Chain Management
Key Attributes and Competencies:
- Knowledge of customer service principles
- Strives for customer service excellence
- Demonstrates reliability
- Good interpersonal skills / builds good relationships
- Ability to work under pressure
- Verbal ability and communication skills
- Excellent self-management and planning skills
- Strong achievement orientation
- Ability to adapt to change effectively
- Excellent coaching capability
- Strives for continuous improvement
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Note
- AB InBev is an equal opportunity employer and all appointments will be made in-line with AB InBev employment equity plan and talent requirements. We are a company that promotes gender equality. Internal applicants require Line manager approval. Please note that only short-listed applicants will be contacted.
- The advert has minimum requirements listed. Management reserves the right to use additional/relevant information as criteria for shortlisting.
Deadline: February 2, 2023