Job Title: Duty Manager
Location: Victoria Island, Lagos
Job type: Full Time
Description
- As a Duty Manager, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!
Key Responsibilities
- Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level
- Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
- Delivers on plans and objectives where front office initiatives & hotel targets are achieved
- Supervises the front office team fostering a culture of growth, development and performance within the department
- Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained
- Builds and maintains effective working relationships with all key stakeholders
- Takes ownership to deliver an effective planned guest engagement programme
- Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing followup as required
Requirements
- Experience in front office
- Strong supervisory and managerial skills with a handson approach and leadbyexample work style
- Commitment to delivering exceptional guest service with a passion for the hospitality industry
- Ability to find creative solutions with proven problemsolving capabilities offering support where required
- Personal integrity, with the ability to work in an environment that demands excellence, time and energy
- Experience of working with IT systems on various platforms
- Strong communication skills
Salary
To Be discussed
Apply Now
Deadline: May 7, 2023
Job Features
Job Category | Manager |