JOB TITLE: Experience Center Agent
JOB LOCATIONS: Lekki, Victoria Island, Agungi, Ikoyi, Ajah, Ikeja, Isolo, Festac, Jibowu, Yaba, Ogba, Surulere – Lagos
Employment Type: Full time
JOB DETAILS:
- This vacancy is for recent graduates who are interested in building a career in Customer Experience.
Job Responsibilities
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- Provide guidance to walk-in customers on product and service offerings
- Educate customers and potential customers with information on SLA and delivery timelines.
- Ensures strict adherence to GIGL’s Standard Operating Procedure in the sending, safe-keeping, receiving, and releasing of parcels.
- Ensure visibility of shipment as they move through the network through the application of appropriate scans.
- Drive client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA).
- Serve guests by providing product/ service information related to delivery life cycle, rates and payment.
- Resolve product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, and following up to ensure resolution.
- Eliminate the possibility of shipping contraband and prohibited goods by ensuring 100% inspection of all parcels brought for shipping.
- Promote and cross-sell company’s products.
- Ensuring proper documentation and safety of all parcels sent and received.
Qualifications
- Minimum of HND in any discipline
- No experience is required for the role
- Applicants must be personable and have excellent inter-personal and communication skills
- Applicants must be computer literate
- Not older than 30 years at the time of application
- Applicant must reside in location where opening exist
- Must have completed NYSC at the time of application and available to resume immediately.
Remuneration
N65,000 net / month.
Deadline: November 30, 2022
Job Features
Job Category | Customer Service |