We are recruiting to fill the position below:
Job Title: Experienced Officer
Locations: Utako, Zuba, Kubwa, Madalla, Maraba – Abuja (FCT)
Employment Type: Full-time
Key Responsibilities
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- Sell bus tickets at GIGM terminals to walk-in guest
- Make and/or change travel reservations for walk-in guests using the online booking system
- Create and maintain guest reservation records
- Announce arrival and departure information using the public address system
- Assist in guest luggage check-in
- Ensure customer complaints and emergency concerns are escalated to the appropriate quarters
- Adhere to the company’s policy on guaranteed reservations and no-shows.
- Promote goodwill by being courteous, friendly and helpful to guests, managers and fellow employees.
- Resolve service problems by clarifying guest complaints via phone, email and in-person
- Forward booking/traveling reschedule request to the concerned unit
- Serve guests by providing service information related to traveling schedule, fare and payment
- Promote the online booking, app downloads and other products and services of the company to customers.
Education and Work Experience
- Candidates should possess a Bachelor’s Degree or HND in any relevant discipline
- Minimum of two (2) years of cognate experience in Customer Service / Care.
Skills and Competencies:
- Excellent Customer Service
- Effective Written and Verbal Communication
- Computer Literacy
- Exceptional time management.
- Problem-Solving Skills
- Neat and Professional Appearance
- Outstanding interpersonal skills.
- Ability to Stay Calm Under Pressure
- Organized and Detail-Oriented
- Able to Work a Flexible Schedule.
Application Closing Date
25th December, 2023.
HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] using the Job Title and Location as the subject of the mail. For example:”Experience Officer_ Utako”.
Deadline: December 25, 2023
Job Features
Job Category | Call Centre Agent / Customer Experience Officer |