Job Title: External & Internal Feedback Officer
Location: Nigeria
Job Type: Full-time
Job Description
- Design and deploy survey for key customer segment and conduct external daily customer satisfaction surveys on key customer across touch points/channels (Branch, VULTe, ATMs, VULTe for Business, USSD & Polaris Xperience).
- Analyze, report survey responses and identify pain points, service issues and areas of improvements for the channels.
- Carry out and review feedback from Internal Customer Satisfaction Survey and IT services survey biannually and report identified pain points, service issues and area of improvements
- Launch and deploy surveys on; Internal Process improvements, general products & and market research as may be requested by internal stakeholders.
- Collate, analyze and report survey feedback for escalation to stakeholders.
Preferred Skills and Experience / Requirements
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- Minimum of 3 – 4 years’ relevant experience
- Proficiency in Microsoft Office Suite
- Good writing/numeracy/ analytical and time management skills.
Application Closing Date
Not Specified.
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Job Features
Job Category | Banking / Insurance |