Job Title: Female Front Desk Officer / Service Advisor
Location: Ajah, Lagos
Employment Type: Full-time
Job Responsibilities
- Greet and welcome guests as soon as they arrive at the office.
- Direct visitors to the appropriate person and office.
- Answer, screen and forward incoming phone calls.
- Ensure reception area is tidy and presentable, with all necessary materials.
- Work with Front office Manager to receive client’s complaints/vehicles, recommend possible. solutions as well as convince clients to carry out the recommendations.
- Work with Front office Manager to ensure that all customer information is regularly keyed into the system and Strongmas customer database is consistently updated.
- Work with Front office Manager to translate all customer-reported problems to actionable work orders for technicians to complete.
- Work with Front office Manager to profile clients, inspect vehicles and prepare/deliver repair estimates for the recommended job, thereby achieving client satisfaction and profitability.
- Work with Front office Manager to ensure that customers are received in a timely/friendly manner and detailed notes/walk -around inventory record signed by the customer is taken upon vehicle reception.
- Work with Front office Manager to provide timely update position/explanation on job progress/picture & video reports to customers and providing suggestion for future maintenance thereby achieving customer satisfaction.
- Work with Front office Manager to maintain electronic and / or paper records of completed service work.
- Work with Front office Manager to carry out payment reconciliations, provide billing/invoice statements and explain billing details vis-à-vis collect payment from customers for services rendered and issuing gate pass for all paid transactions.
- Work with Front office Manager to schedule/book appointments, arrange vehicle drop-off, and vehicle pick-up.
- Work with Front office Manager to reach out to customers advising them about feedbacks, service changes, or car pick-up times.
- Work with Front office Manager to ensure that all details on services rendered/costs are related to customers.
- Work with Front office Manager to ensure that post service follow up calls and service reminder alerts is put across to customers in line with retaining existing customers.
- Work with Front office Manager to ensure that Strongmas customers get the best of relaxation at the front office while waiting for their vehicles (Tea, sweet, etc)
- Work with Front office Manager to provide customers with information and advice on warranty protections, potential cost savings, ongoing promo drive and the advantages of patronizing Strongmas.
- Provide basic and accurate information in-person and via phone/email
- Receive, sort and distribute daily mail/deliveries.
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Scheduling meetings, preparation of letters/Coordination of special events and event communications
- Track and order office equipment and supplies.
- Work with Front office Manager to ensure that automotive work provided to customers meets company quality standards and customers expectation.
- Work with Front office Manager to draw up job orders.
- Escalate difficult service advisory/front office challenges to Front office Manager for immediate intervention/resolution.
- Escalate admin related challenges to Admin Manager for immediate resolution.
- Submit daily/weekly/monthly front office reports to Front office Manager.
- Other duties may be assigned by the Front Office Manager, Admin Manager, GM and MD.
Job Requirements
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- Candidates should possess a Bachelor’s Degree qualification.
- 2 – 5 years work experience.
Salary
N100,000 – N150,00 monthly
HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] Copy: [email protected] using the Job Title as the subject of the mail.
Deadline: January 31, 2023
Job Features
Job Category | Front Desk Officer |