Full Time
Posted 11 months ago
Job Title: Field Service Coordinator
Location: Lagos
Function: Engineering
Job Category: Engineering
Job Description
- In this era of innovation and fast changing world of energy, we are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies with smart technology – together. Want to join the ride?
- We are now looking for a Field Service Coordinator to join our Field Service team at Lagos, Nigeria. The Successful candidate will report to the Field Services Manager, Nigeria & Central Africa.
What Will You Be Doing?
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- Lead and coordinate Field Service activities, including personnel, spare parts, costs, and time.
- Be Responsible and accountable for results and deviations of all services handled in accordance with what is planned.
- Support field service personnel when they are assigned on a job.
- Act as the contact person for the customer during service work.
- Communicate with the customer, our engineers, and sales during the delivery of Field Service jobs.
- Promote effective communication with other departments (Technical Service, Sales Proposal, Sales, Contract and Project Management, etc.), according to needs and requirements, ensuring the satisfaction of internal and external customers.
- Follow up and supervise needed actions to secure customer satisfaction regarding Field Service jobs assigned.
- Follow up the service work orders until invoicing, including change orders, technical documentation, timesheets, travel expenses, and vendor invoices.
- Manage all jobs in SAP and CRM (Service Work Force) from an administrative standpoint.
- Take responsibility for briefing and debriefing of the engineers before and after the jobs.
- Ensure that engineers execute the work according to Wärtsilä Quality, Health, Safety, and Environmental guidelines and customer site procedures.
Requirements
You will shine in this role when you have:
- BEng / M.Sc or equivalent in Mechanical or Electrical Engineering is an essential requirement.
- 5 to 7 years of relevant experience in the service, customer care, and 4 Stoke Engines.
- Professional Project Management skills (considered as an advantage)
- A safety-first mind-set.
- Passion about developing resources and excellent Customer Service.
- Experience in a customer facing role with responsibility for collection of costs and invoices.
- Excellent organizational skills and Customer Centricity.
- Demonstrable team working skills and the ability to adjust and re-plan in dynamic situations.
- Excellent communication skills and well-developed cultural awareness and sensitivity.
Apply Now
Note
- If you feel excited by being a part of this working environment and think your personal skills and qualities match the job requirements, we look forward to receiving your job application through our career’s portal.
- Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to same time zone.
Deadline: June 24, 2023
Job Features
Job Category | coordinator |