JOB TITLE: Field Service Engineer – Liquid Chromatography / Mass Spectrometer and Gas Chromatography / Mass Spectrometer
JOB LOCATION: Agungi-Lekki, Lagos
Employment Type: Full-time
JOB DETAILS:
- Perform installs, PMs, IQ OQ, maintenance, and repairs on GC, HPLC, GC/MS, and LC/MS instrumentation
- Main point of contact for customers, helping with issues both remotely and in the field.
- Assist customers by delivering remote-first, digital-first technical support to help increase remote fix rate for LC instruments and Empower and Breeze software platforms.
- If an issue is unable to be resolved remotely, troubleshoot to determine the root cause, and provide necessary part numbers and details prior to requesting a Field Service Specialist
- Establish and maintain collaborative relationships with external and internal customers, ensuring their success.
- Provide detailed documentation of customer interactions within the corporate call tracking software.
- Maintain sound knowledge regarding the technology and relationship to the customers’ application demands.
- Actively participate in training, on-site visits, remote training, and other opportunities to advance technical skills.
- Identify sales opportunities and provide leads to the sales organization.
- Utilize remote tools to resolve customer issues efficiently.
- Contribute knowledge from customer interactions in the organization’s Knowledge Base.
Candidate Qualifications
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- B.Sc in Chemistry or Biology, Engineering, or other science-related field is preferred, We will also consider applications with equivalent experience, training, and education.
Candidate Experience:
- Trained in any Liquid Chromatography, Gas Chromatography, or Mass Spectrometry instrumentation.
- Proven ability to work independently and plan your own time.
- Excellent communication and customer service skills.
Salary
N100,000 – N150,000 monthly.
HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
Or
Click here to apply online
Deadline: December 6, 2022
Job Features
Job Category | Engineering / Technical |