Job Title: Fraud Analyst
Location: Lagos
Roles & Responsibilities
- Block/place restrictions on accounts upon receipt of a fraudulent complaint.
- Monitoring of all electronic transactions across all channels
- Review of out-of-pattern transactions
- Investigation of all electronic channel complaints.
- Resolution and Documentation of investigative findings
- Handling indemnities and footage requests.
- Rendition of all Fraud Team’s regulatory returns
- Investigation of Fraudulent chargebacks lodged against Kuda.
- Investigation of overdraft Fraud
- Manage escalations, effective and efficient remediation strategies
- Treat customers’ complaints of unauthorized transactions.
- Provide input into the identification of trends, and lessons learned from investigations to support the continuous improvement of Kuda’s product and control environment.
Requirements
- Bachelor’s Degree preferably from a recognized University.
- A minimum of 1 year experience
- Proficiency in the use of Microsoft office
- Critical thinking and problem solving skills
- Good report writing and communication skills
- Customer service skills
- Good analytical skills
Application Closing Date
Not Specified.
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Job Features
Job Category | Analyst/ Quality Control |