JOB TITLE: Front Desk / Administrative Personnel
JOB LOCATION: Oregun – Ikeja, Lagos
Employment Type: Full-time
JOB DETAILS:
- Front desk/Administrative Personnel will undertake all receptionist and clerical duties at the desk of the main entrance.
- He/she will act as support to the school being the first contact / front line in receiving visitors, staff and pupils to the school. He/she will also provide general administrative support duties to staff.
Job Responsibilities
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- Welcoming, receiving, signing in and dealing with and directing staff, pupils, parents, school governors, school visitors and other stakeholders as appropriate
- Managing the staff, pupils, parents and visitors to the school entry system
- Operating the school’s main telephone, transferring calls, or taking and delivering messages as appropriate
- Managing the school’s primary inbox, replying, forwarding messages and making appointments for staff as appropriate
- To build and manage the ambience of the front office.
- Manageincoming calls in a pleasant phone manner.
- Manage correspondence between school, parent and prospective parent
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with Parents/Pupils/Colleagues through open and interactive communication.
- Provide accurate, valid and complete information during the inquiry.
- Handle parent complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of parent interactions, process and file documents
- Participate in the admission process
- undertake other duties as directed.
Person’s Specification
- Education: A Degree in Humanities or any Social Sciences from a reputable University
- Experience: At least two (2) years’ work experience within an administrative team.
Job Competences:
- Good command of written and spoken English
- Strong phone contact handling skills and active listening
- Familiarity with MS office package
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Ability to work in a team
- Good administrative skills.
HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
Deadline: August 21, 2022
Job Features
Job Category | Front Desk Officer |