Job Title: Front Desk Executive
Location: Lagos
Employment Type: Full-time
Job Summary
- Our company is looking for a professional Front Desk Executive to oversee all receptionist and secretarial duties at our main entrance desk. You will perform a range of duties including answering phone calls.
- Your central goal is to provide our clients with outstanding customer service and support. As the ‘face’ of our company, the successful candidate will be presentable and friendly, with outstanding people’s skills. You should have a talent for multi-tasking, with excellent communication and organizational skills.
Principal Duties and Responsibilities
- Engages customers by greeting them and offering assistance with products and services
- Resolves customer issues and answer questions to ensure a positive customer experience
- Engages customer to identify their needs and making them aware of our products and services
- Redirect phone calls to the appropriate department and take down messages.
- Prepare daily, weekly and monthly reports/requests
- Monitor, organize and forward emails.
- Maintain records and files.
- Handle payment transactions with customers and ensure that all customers pay for products and services rendered before leaving the premises.
- Assist with administrative tasks
Minimum Qualifications
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- Interested candidates should possess an HND qualification.
- A minimum of 2 years’ proven experience in a similar role.
- Strong knowledge of MS Office programs.
- Superb written and verbal communication skills.
- Excellent organizational and multi-tasking abilities.
- Ability to accomplish goals with little or no supervision.
- Excellent verbal and written communication skills.
- Excellent time management ability.
HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
Deadline: January 31, 2023
Job Features
Job Category | Front Desk Officer |