We are recruiting to fill the position below:
Job Title: Front Desk Officer
Location: Lagos
Employment Type: Full-time
Main Responsibilities
- Welcome customers to the bank; communicating courteously with customers by telephone, email, and in person.
- Attracts potential customers by answering product and service questions; suggesting information about other products and services available to clients.
- Determine and respond to customers enquiries in a professional manner by direct them to the respective workstation or unit where their needs would be served.
- Coordinating loan clients for disbursement according to disbursement schedules.
- Resolves product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Refer unresolved customer grievances or special requests to designated departments or units for further investigation and follow-up to ensure resolution.
- Directly supervise other admin personnel (cleaners, security guards) for an effective discharge of their duties.
- Organize, Sort and distribute incoming mail without delays.
- Ensure that the driver’s log book, fuel login sheet, is logged properly and updated
Requirements
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- Minimum educational qualification of OND in any related field
- Good communication and Interpersonal Skills
- Active PC user
- Excellent customer service relation
- Ability to work effectively with minimal supervision.
- 1-2 years working experience in any related field would be an added advantage.
Application Closing Date
24th January, 2024.
Note: Only shortlisted candidates will be contacted.
Job Features
Job Category | Front Desk Officer |