We are recruiting to fill the position below:
Job Title: Front Desk Officer
Locations: Lagos
Employment Type: Full-time
Job Summary
- This post holder would be responsible for all receptionist and clerical duties and offering administrative support at the desk of Cardinal Torch’s main entrance.
- She will be the face of the company for all visitors and will be responsible for the first impression made.
Responsibilities
- May be the first point of contact for suppliers and customers.
- Ensure cleanliness and proper arrangement of the reception area, equipment,accessories and workstation, where all reception/lobby/workstation technical issues should be routed through the Line Manager.
- Greeting and welcoming customers/staff into the building
- Answer all incoming calls and redirect them or keep messages
- Resolve the basic queries of customers. For this, the receptionist should have some
- basicknowledge about Cardinal’s Torch policies and procedures.
- Resolve customer complaints in a professional and friendly manner and redirect to LineManager for support.
- Escalate all incidents, customer/guest issues urgently to the Supervisor for immediatecorrective actions.
- Receive letters, packages, etc., and distribute them
- Prepare outgoing mail by drafting correspondence,check, sort and forward emails,securing parcels etc.
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Ensure the security and confidentiality of sensitive information.
- Monitor and order front office supplies when necessary and keep inventory of stock
- Update calendars and schedule meetings
- Arrange travel and accommodations, and prepare vouchers
- Keep updated records and monitoring of office expenses and costs
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
- Provide assistance in general administrative activities and any other duties as assigned by the Line Manager on a need-be basis.
Requirements and Skills
- First Degree in any related field; additional Certification in Office Management is a plus
- Proven work experience as a Receptionist, Front Office Representative, or similar role
- Proficiency in Microsoft Office Suite
- Hands-on experience with office equipment (e.g. fax machines and printers)
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Customer service attitude
- Female candidates only.
Application Closing Date
Not Specified.
HOW TO APPLY
Interested and qualified candidates should send their updated Resume to: [email protected] using “Front Desk Officer” as the subject of the mail.
Job Features
Job Category | Front Desk Officer |