JOB TITLE: Client Service Officer
JOB LOCATION: Lagos Mainland, Lagos
Job Sector: Banking
JOB DETAILS:
- To manage clients’ enquiries, complaints and request while ensuring prompt resolution (Group wide). Proactively and reactively cross sell the Group’s products.
Key Responsibilities/Accountabilities
Control chequebooks:
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- Attend to telephonic queries regarding cheque books.
Control Automated Teller Machine (ATM) cards:
- Receive and handle ATM cards according to laid-down policies and procedures.
- Ensure the ATM cards are locked away overnight.
- Dispatch and receive ATM cards to/from away branches.
- File ATM cards in received-date order.
- Handle retained ATM cards according to laid-down procedures.
- Perform daily balancing of ATM cards in conjunction with the Asset Custodian
- Attend to all telephonic enquiries regarding ATM cards.
Statements:
- Issue off-cycle statements at customer’s instance and take charges as appropriate
- Keep records of all source instructions from customers
Reactive selling:
- Identify cross-selling and migration opportunities and sell products/services reactively.
- Participate in tactical sales/marketing activities as required.
SIPML Management:
- Attend to all pension enquiries
- Processing of client withdrawal application.
- Processing of client change of account information and signature
- Processing of NSITF transfer.
- Processing of deceased person benefit withdrawal.
- Print statement of account and registration certificate for the client
- Cross sale.
- Render daily report on applicable platform.
SIAML Management:
- Attend to all Asset management enquiries
- Processing of client subscription.
- Processing of client redemption
- Processing of client change of account information.
- Processing of deceased person redemption
- Print statement of account and registration certificate for the client
- Dispatch all document to appropriate unit after execution
- Cross sale
Preferred Qualification and Experience
- A Bachelor’s Degree in any related field
- 0 – 2 years banking experience, preferably interfacing with customers.
- Strong relationship management background.
- Experienced in upholding the highest levels of service.
- Experience in completing credit applications successfully.
Application Closing Date
Not Specified.
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Job Features
Job Category | Banking / Insurance |