JOB TITLE: Junior Enterprise Application Support
JOB LOCATION: Lagos
Job Type: Full time
Reporting To: Senior Enterprise Application Support
JOB DETAILS:
- This role is responsible for providing high quality operational, technical application and systems support to IE’s customers and internal business functions.
Responsibilities
- Provide Tier3 application support on complex internally and externally developed applications
- Administer and maintain all production and internal environments
- Application monitoring, performance tuning and testing
- Maintain system stability and high availability
- Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems
- Deploy application releases and configuration changes
- Act as a technical resource for internal and external projects
- Adhere to appropriate departmental and company procedures and policies (i.e., change control, security and auditing, release, configuration, problem and incident management)
- Maintain good working relationships with internal departments as well as third-party vendors and hosting providers
- Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs.
- Assist in carrying out any other duties as requested by the Head of Department.
Minimum Qualifications
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- First Degree in Information Technology or Computer Science or any other related field.
- 0-2 years experience in hands-on application support role
- Experience with working in an ITIL environment.
Technical Competencies:
- Computing and User Support
- Application Support and Maintenance
- Information Security
- Systems Configuration
- Hardware Configuration.
Behavioral Competencies:
- Communication and Interpersonal Relations
- Problem Solving and Decision Making
- Managing Resources
- Business Focus.
Apply Now
Deadline: June 30, 2022